When will I receive my items?

All products are processed and shipped directly from our facility within 3 to 7 business days of purchase. Once shipped, standard delivery times apply depending on your location. You can track your shipment using the tracking link provided in your order confirmation email.
Please note that international deliveries may be delayed due to customs regulations.
If your order has not arrived within the expected timeframe, please contact our support team at Support@cakulos.com

Where is my item?

You can check the status of your order at any time by clicking the tracking link included in your shipping confirmation email or by entering your order number in the “Track Packages” section on our website.

Accepted Payment Methods

We currently accept Visa and MasterCard credit and debit cards.
At this time, PayPal and Prepaid Gift Cards are not accepted.

Do you ship internationally?

Currently,  only ships within the United States. International shipping will be added in the future.

Shipping Costs

Shipping costs depend on your location and the quantity of items purchased. The exact cost will be displayed during checkout before completing your order.

Website or Checkout Issues

If you experience a page error or technical issue while using our website, please contact us at Support@cakulos.comwith details so our technical team can resolve it promptly.

Order Mistakes (Wrong Item, Size, or Address)

If you realize an error in your order (wrong product, size, or shipping address), please contact us immediately.
If production or shipment has not yet begun, we can make the necessary changes. However, once production starts, changes cannot be guaranteed.

Return & Exchange Policy

Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and in good condition. Please contact Support@cakulos.com for return authorization.
For exchanges, please email us — a $20 restocking fee may apply.

Returned to Sender

If a package is returned to us as “undeliverable,” we will reship it to you at no additional cost.

Damaged or Defective Products

If your item arrives damaged or defective due to our error, we will replace or refund the item at no cost to you.
If replacement stock is unavailable, you may choose an alternative product or receive a full refund.

Damage After Washing

Please follow the care instructions included with your product. Improper washing may cause damage not covered by warranty. If you believe your product is defective, contact Support@cakulos.com

Incorrect Product Received

If we shipped the wrong item, please email Support@cakulos.com with your order number and description. We will cover all return and replacement shipping costs immediately.